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[Resolved]  ICICI Lombard — cancel my policy

Icici lombard health insurance the policy
Res. Sir,
I purchased a credit card from ICICI bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 6009 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this Policy.

Policy No :4128i/HPN/[protected]/00/000
Policy Start Date :06/03/2020
Policy End Date :05/03/2022
Premium Amount(Rs.) :6009/-
Credit card No. 4375 XXXX XXXX 5001

cancel my policy
cancel my policy
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Complaint marked as Resolved Apr 24, 2020

Complaint Status


[Mar 12, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
ICICI Lombard Customer Care's response Mar 13, 2020
Dear Vellathurai,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance.
Verified Support
ICICI Lombard Customer Care's response Mar 24, 2020
Dear Mr. Vellathurai,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We write this with reference to your below cancelation of policy.

Given the developing situation with respect to the outbreak of CoVid-19 (coronavirus), we are streamlining our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavor is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

As per our telephonic conversation held today we understood that policy has been cancelled and refund also credited in your respective account.

For any assistance needed with regards to please feel free to contact us.

We assure you best of our services.
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    ICICI Lombard
    Customer Care Service
    Customer satisfaction rating
    72%
    Complaints
    1082
    Pending
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    Resolved
    745
    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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