Icici Lombard — Cancellation of policy not done from more than 1 month

Address:

ICICI LOMBARD MUMBAI

Hello,

icicilom:[protected] refrence no - [protected] .

I am following for my refund on practically everyday from last more than 1 month, still there is no response from icici lombard end .

Everyday when i call the helpline no, every caller tells me that v have make a note to the priority executive team department and your cancellation and refund will be processed in another 24 to 48 hours which has not been done from atleast 6th of october 2021.

I have sent all the necessary documents which were checked by all the representative attending my calls and said that we have recd all documents and it will be processed .
Lastly i have sent a document on 18/10/2021 which i had followup and for the same no mail was recd from the company .
The priority executive team person named mr rohit nandi[protected] has confirmed all documents with me and processed ahead but fromlast 3 days again there nothing happening as i came to know when i again i called, today he told that there is some it technical issue going on .
My refund amount is much more and i guess delay is bcoz of the same from the company .
I request to look into the matter and do the needful asap !

thanks
rahul shah
[protected]