[Resolved] Icici Lombard — car insurance claim not fully approved

Gurutejk

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560024

My car got damaged when parked outside house by a dog. Icici lombard didnot approve my claim stating it's my negligence to park car outside house. Not everyone will have a house with covered parking. I have shifted my house after this incident and explained the same to that person. He said "you can go and do accident 100 times i can approve" but can't approve this.

This incident happened accidentally and i have taken precaution by shifting my house itself. After explaining this and repeated follow ups for 10 days, he just approved 50% of the claim amount. The total expense was 14, 000. I ended up paying 8000.
When i have a bumper to bumper insurance cover, how can insurance company reject my claim or approve only partial amount?

My mail i'd : [protected]@gmail.com

Please let me know if you can help me get the claim amount that i have paid. (Rs.8200)

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Dec 31, 2018

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

ICICI Lombard Customer Care's response Dear Gurutejk,

We have noted your concern. We will check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance

Verified Support

Nov 30, 2018

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We are in receipt of your concerns and we request you to share contact details along with policy details and claim number to assist you further.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Apr 04, 2019

Updated by Gurutejk How did you close complaint without giving any resolution ?
I have sent many mails for 2 months, but no response from ICICI service team. They just send one mail saying "yes we will get back to you " when the complaint is raised and simply close the complaint.