[Resolved]  Icici Lombard — Car Insurance Claim Worst Experience

ICICI Lombard is worst. Surveyors don't have time to do survey.

I had very bad experience with your service.
Today I raised claim request for my car insurance policy no: 3001/[protected]/00/000 to replace the damaged windshield.

But your surveyor Himanshu Rana didn't approve my claim till evening. I called him many times and agency person also called him, upload all documents/photos on your application and sent in email to him as well.

He denied to approve today and asked for tomorrow. He said over the phone call that he is busy with his personal work and will see it tomorrow. Do I really need to visit daily agency because of your bad policies???

Finally he asked to agency person to fix windshield without cashless. I had to pay the full amount approx 4700/-

Also, you gave me his manager Prafulla Banu's mobile contact number was picked up by some other surveyor. What is this????

At the time of purchasing the policy you told the big things, your commitments were so high... But on ground level it doesn't work.

Why should I pay the whole amount if your surveyor is busy and I have cashless policy??? I never faced this situation with my previous policy company.

Totally disappointed.
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Oct 16, 2021
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2021
ICICI Lombard Customer Care's response
Dear Monty,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance
Verified Support
Sep 10, 2021
ICICI Lombard Customer Care's response
Dear Mr. Singh,

We write this with reference to your below concern.

As per our telephonic conversation held today and also confirmed from you that your motor claim is approved and settled further we presume your query has being addressed and resolved.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
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Today I got call from your grievance team.
But, after some time your surveyor also called me. He wants clarification from me. Please ask your surveyor to not make me distrub. Now he has time to ask clarification... Great

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