[Resolved] Icici Lombard — car insurance icici lombard not service good so I want to cancel my insurances

Nandy Panchal

from Mumbai, Maharashtra

Address:

walhekarwadi, Pune, Maharashtra, 411033

Hi Team,

I am nandkumar panchal.my claim no - MOT08764931 and i have registered claim date - 20/5/2019. after multiple follow up surveyor visited to check car after 2 days and he given approval after 3 days after that my car has been repaired and i paid bill to garage owner and after i submitted bill to insurance office to dhanjay on friday 7/6/2019 .place - morwadi pune . now they are saying they has lost my bill so unable to claim bill. i am waiting since 2 week to refund my money... almost one month done ...i observed so much delayed, not good service, Rude staff,

please tell how can i cancle my insurance policy? can i get money ?

i want to cancle my policy. please suggest

my email id - Nandkumar.[protected]@gmail.com
mob - [protected]

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Jul 25, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2019

ICICI Lombard Customer Care's response Dear Nandkumar,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Jun 21, 2019

ICICI Lombard Customer Care's response Dear Mr. Panchal,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We have tried contacting you on your phone number 79******74. However, were unable to establish any contact. If you wish to call us back please contact on[protected] Monday to Friday 10:00 to 7:00 pm.

Further, we understand that you have not received the claim amount, hence we will check the same with our concern team and get back to you by within 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Jun 24, 2019

ICICI Lombard Customer Care's response Dear Mr. Panchal,

We write this with reference to your concern related to motor claim MOT08764931

As per our telephonic conversation held today, we would like to inform you that the claim amount will be reimbursed in your account within 2 working days.

We sincerely regret for the inconvenience caused to you.

Further, we will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels

We assure you best of our service.