[Resolved]  Icici Lombard — Cashless claim-Health Insurance

Address:Mumbai City, Maharashtra, 400066

We had a pre approved cashless approval for my father's angioplasty at Criticare Hospital Andheri West. On the day of discharge when final bill was submitted icici lombard took 3 hrs to respond and they responded with a query. To this query the hospital responded and they too another 3 hrs to respond. Wen the patient was due for discharge why do they take 3 hrs??? They had another query to the response from hospital and again the insurance company is taking 3 hrs to respond. Isn't it just pathetic that a patient who is due for discharge is being subject to the 3 hrs tat that they have. I think this is the worst thing an I surface company can do to its cashless claims. Pathetic and inhuman
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Apr 16, 2017
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Mar 11, 2017
Updated by Rajendra Yadla
Sincere request to all, avoid icici lombard.
Verified Support
Mar 16, 2017
ICICI Lombard Customer Care's response
Dear Rajendra,

Apologies for the inconvenience caused. Request you to kindly share your policy and contact details for us. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
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