[Resolved] Icici Lombard — Cashless claim of 4525rs not given

mehfuz farooqui

from Mumbai, Maharashtra

Sep 21, 2021

Address:

Mira road

ICICILom:[protected] [protected] AL number. Mahmoodullah Farooqui cashless mediclaim
Refrence detail above.
Regarding the claim number mentioned in subject line my father went under left eye catarak surgery for package mention in attached.
There was confusion between the lens amount bifurcation of 10525rs (6k in package and rs4525 separate but in claim).
Due to no recieve of approval on 16th Sept ate night I had to pay the balance amount of 4525 rs which was mention as per ICICI not to collect from patience.
But now Wockhardt hospital is also not helping and ICICI Lombard.
Please help. Wockhard hospital Mira road 401107 branch.

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Oct 24, 2021

Complaint marked as Resolved

Thanks. They provided with me the amount

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2021

ICICI Lombard Customer Care's response Dear Mehfuz,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Oct 12, 2021

Updated by mehfuz farooqui ICICI lombard also reject my amount of 4525rs. It was not my fault. At the end I paid that amount and it was Lens charges. Than why it is rejected. When that is to the main element of surgery and u r not paying for it than I will never ever recommend ICICI Lombard to any1. Kindly lodge a complaint please as I had paid to hospital and it has went from my pocket and also I had made co-payment as well.

Verified Support

Oct 26, 2021

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concern regarding the claim[protected].

At the outset, we regret the inconvenience caused to you.

We would like to inform you that we are working on your concerns and we will revert you maximum within 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Nov 23, 2021

Updated by mehfuz farooqui Resolved. Thanks

Verified Support

Nov 27, 2021

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We are writing back in reference to your concern on Complaint Site.

We sincerely apologize for the inconvenience caused due to delay in response.

We are in receipt of your concern regarding clarity on balance amount of Rs. 4525/- and we request you to please provide us the required document as per the email sent to you on email id- sh*****[protected]@gmail.com.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.