[Resolved]  Icici Lombard — cheating while cancelling policy

Address:Pune, Maharashtra

Cancel the policy
Res. Sir,
I purchased a credit card from Barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 8290 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this policy
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Jul 12, 2019
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2019
ICICI Lombard Customer Care's response
Dear Vinay,

Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact for us to check this from our end.

Regards,
ICICI Lombard General Insurance
Complaint comments 

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I have received RS 32, 709 amount in my bank but actual receiving amt is 39, 000. I was paid 65000 amt for insurance and you deduct more than 50% in one year.

As per chat conversation with ICICI lombard they said 39000.

ICICI Policy Certificate Number : 4080/IBULL/[protected]/00/000

Thanks,
Umesh
[protected]
ICICI Lombard Customer Care's response, Jun 26, 2019
Verified Support
Dear Umesh,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
ICICI Lombard Customer Care's response, Jun 27, 2019
Verified Support
Dear Mr. Prajapati,

We write this with reference to your below-raised concern.

As per our telephonic conversation held yesterday, we understand that refund amount is wrongly processed to you.

We would like to inform you that we are working on your concerns with our back end team and we will revert you within maximum 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
ICICI Lombard Customer Care's response, Jul 3, 2019
Verified Support
Dear Mr. Prajapati,

We write this with reference to your below-raised concern.

We tried contacting you today however we were unable to establish contact, we would like to inform you that your policy no. 4**0/IBULL/1*******0/*0/**0 has been cancelled as per cancellation grid and refund of Rs. 32709/- is applicable as per policy terms and condition.

Further, we would like to clarify that refund has been processed on your basis premium .i.e. Rs.57383/- and as per GST clause policy issued before March 31, 2018 refund will be processed on basic premium as service tax amount is retained by government authority.

Hope we have addressed your concern and look forward to serve you.
As discussed with your custome care they said my refund amount is around 41, 000 but received 32709

first time u said refund amount 41K then u gave 32k . I think i will not buy ICICI lombard premiume next time.

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