Icici Lombard — claim documents not collected on time

Address:

Indore, Madhya Pradesh, 452007

My activa is lost on 24/2/2017 & i intimate company on 25/02/2017 & inform police on 3/3/2017 after long time surveyer is comes at home to visit at 7.30 am, its not comfortable time to come at home, i said u came & collect all necessary documets at 12 pm, but there language is very rough, after all i call customer care many time to please send some peopel to collect documets they send only reminders but not send any one, lastly they send final closure letter that your file is closed, its not my mistake its very huge mistake of icici lombard, then whats the meaning to do insurance from these bad companies... Ultimately i want my claim amount to buy vechile i am in very high problem.