[Resolved] Icici Lombard — claim for bike stolen insurance money

Ramuna devi

from BUXAR, Bihar

Address:

MAHATMA GANDHI NAGAR , BAZAR SAMITI ROAD , WARD -09, NEAR DR. RAMAYAN SINGH CHOWK, Buxar, Bihar, 802103

Myself, manoj kumar singh, s/o-hari prasad singh, address-mahatma gandhi nagar, bazar samiti road, ward no. -09, buxar (Bihar). Mob-[protected]. My claim no.- moto8504757 and policy no. 3005/[protected]/00/000 with vehicle registeration no. Br44c5657. I want to say you that on 10/02/2019 my vehicle was stolen and i have lodge a complain to the police on same day but police have delayed in fir, but this company is not listening to my problem and they are not giving my insurence money, they are asking for some money to solve my problem and they are rejecting my claim and they have taken my all original vehicle documents. They are cheating to customer and they are doing fraud insurence. So i request this company to please return my money as soon as possible otherwise i will register complaint to oopbhogta forum.

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Aug 19, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

ICICI Lombard Customer Care's response Dear Manoj,

Apologies for the delay and the inconvenience caused. We have made a note of the details and will get back to with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Jul 12, 2019

ICICI Lombard Customer Care's response Dear Mr. Singh,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your theft claim number MOT08504757.

We sincerely apologize for any inconvenience caused to you.

As per our telephonic conversation held yesterday dated July 11, 2019 on your mobile number 95******63, we understand that as per your reply the claim officer is not giving proper response seeking some money from you and you think claim is being proposed for rejection by claims team and so awaiting proper update on your claim hence allow us to work on your case and we shall respond to you in 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Jul 19, 2019

ICICI Lombard Customer Care's response Dear Mr. Singh,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your theft claim number MOT08504757 against vehicle registration no. BR44C5657.

We sincerely apologize for any inconvenience caused to you.

As per our telephonic conversation held on your mobile number 95******63 dated July 19, 2019, we would like to inform you that post receipt of your concern we have reviewed your claim with our senior claims officials and regret to inform you that your claim has been rejected as per the policy terms and conditions.

The claim is rejected as per the below findings:-
The above-mentioned vehicle was stolen on Feb 10, 2019, and FIR for the same has been lodged on Feb 21, 2019. The FIR for the stolen vehicle is lodged after 11 days of the theft of the vehicle. This is in violation of the terms & conditions of Insurance Policy. The FIR should have been immediately lodged after the theft. The Motor Insurance Policy issued to you clearly states - In case of theft or criminal act which may be the subject of claim under the policy, the insured shall give immediate notice to the Police and cooperate with the company in securing the conviction of the offender.

In addition, the claim was intimated to the Insurer on Jun 03, 2019 i.e. after 24 days. This is in violation of policy terms & conditions. As per Policy terms - Notice shall be given in writing to the Company immediately upon the occurrence of any accident loss or damage or theft in the event of any claim and hereafter the insured shall give all such information and assistance as the company shall require.

In such circumstance, the above-captioned claim as made by the insured is hereby stands as "Rejected".

We anticipate your understanding in this matter.