[Resolved]  Icici Lombard — claim issue of car

Address:Karnal, Haryana, 132001

Respested sir

My general insurance policy no is 3001/mi[protected]/00/000
Name-sarita
Claim no-mot07442887

Karnal motors
Karnal
Haryana

My claim has been pending from 23rd march.

Car survey has been comleted already but till now car has been same condition.

They ask for justification and i give all the incident to them.

Please check and confirm the action

Otherwise i have to go to court for my claim.
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May 5, 2018
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2018
ICICI Lombard Customer Care's response
Dear Sarita,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Verified Support
Apr 02, 2018
ICICI Lombard Customer Care's response
Dear Sir,



Thank you for contacting ICICI Lombard General Insurance Company Ltd.



We are in receipt of your concerns and we shall respond to you shortly.



In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.



We assure you best of our services.
Verified Support
Apr 04, 2018
ICICI Lombard Customer Care's response
Dear Sir,

We write this with reference to your below concerns related claim



As per our telephonic conversation, we wish to inform you that we retrieve your claim details with our senior claim officials and wish to inform you that your claim has been processed as per policy terms and condition.



Further, front left side damages are approved and Right side damages are rejected because it doesn’t match with cause of loss it seems manipulated.



Also for further clarification please coordinate with our senior claim manager Ankur Sharma ([protected]).



We look forward to serve you.
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