[Resolved] Icici Lombard — claim no.[protected]: delaying on service

encounter9

from New Delhi, Delhi

Address:

400042

Icici lombard:- regarding insurance -
I am sorry to say, that i have never seen such type of bad service.
1. 19. Aug.19 query raised by you, but you were not copied me & hr.
2. Hard copy of discharge report already submitted, but your team fails to review properly & unnecessary query raised.
3. 23. Aug.19 : your customer care told me that they will confirm me within two days whether these documents are suffice or not
But today customer care called me & told that your file was reopen yesterday & it will take 14 days minimum.
What type of service is this???
(For details, i could share the mail communication)

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Oct 5, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

ICICI Lombard Customer Care's response Dear encounter9,

Apologies for the delay and the inconvenience caused. We have made a note of the details and will get back to with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Aug 29, 2019

ICICI Lombard Customer Care's response Dear Sir/Madam,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number[protected].

We sincerely apologize for any inconvenience caused to you.

We request you to share your alternate contact number and convenient timing between Monday to Friday from 10:00 am to 6:30 pm in order to assist you further. If you wish to call us back please contact on[protected] between Monday to Friday from 10:00 am to 6:30 pm or reply to this email without changing the subject line.

In the interim, we presume that your wish is to review the claim as you had submitted the relevant claim document so allow us to work on your case and we shall respond to you in 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Sep 04, 2019

ICICI Lombard Customer Care's response Dear Sir/Madam,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number[protected].

We sincerely apologizes for any inconvenience caused to you.

As per telephonic conversation held dated September 4, 2019 on your mobile number [protected] shown on claim form, we wish to inform that post receipt of your concern our claims team checked claim records and only found claim was received for above number where we claim amount was sanctioned for Rs.40000/- and paid, Rs. 29284/- deducted as Maternity sublimit exhausted as per policy terms and conditions.

We request you to refer your policy schedule and policy wordings in this regards.

Further as confirmed with your good self you have received this claim amount and your issue is been addressed hence we are closing this case.

We look forward to serve you.