[Resolved]  Icici Lombard — claim not processing

Address:492001

I have filed a claim for my vehicle cg04ll5211
Its been now more than 15 days i didnt got my vehicle neither the claim is processed
Mr pawan sonkar who is processing my claim is such a irresponsible person, i lodged my claim and talked to him he sked me to send the vehicle to the showroom i did it and after 3 days i came to know he dosent visited there i called him and asked to visit, then again after some days i called and asked the status he says your formality isnt complited that also mr pawan didnt told me the man who is working in toyota tells me that thing if i am calling him again and again he should tell me that, he dosent check the papers or what after completing all the formalities he when i called him yesterday he says again some things are missing how your agent works i dont know thing are only done when i will call him despite these public holidays there were working days after dipawli but still my work is not done
I have called irda complaint they asked me to write the problem to you then call irda.
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Dec 31, 2018
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
ICICI Lombard Customer Care's response
Dear Shrichand,

Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

Regards,
ICICI Lombard General Insurance.
Nov 15, 2018
Updated by Shrichand gautamchand Golchha
Siddharth golchha
[protected]
Policy number - 3001/[protected]/00/000
Vehicle registration - CG 04 LL 5211

I registered the claim called the agent asked him to to inspect he said i'll do it tommorow after 3 days i ask him did he went he said i'll go tommorow he went checked he says formalities were not complete, then he should call me or inform me by any means but that didnt happened i called the compant they told me formality isnt completed i went and completed everything on that day
And what i got nothing not a good service not even a good response i didnt said anything i got my vehicle after around 15 days and even the work is not satisfied what i got the person denied for most of the damaged coverage what is the need of adon policy then
Verified Support
Nov 30, 2018
ICICI Lombard Customer Care's response
Dear Shrichand,

We again request you to share your policy and contact details as we are not able to view it because it is in a protected text.

Regards,
ICICI Lombard General Insurance.
Dec 03, 2018
Updated by Shrichand gautamchand Golchha
Registered mobile number [protected]
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