[Resolved] Icici Lombard — claim not settled yet while survey completed on 5 may 2019

ajaysh81

from Gurgaon, Haryana

Address:

Flat no 118, pocket 9, nasir pur colony DDA flat dwarka phase 1 new delhi - 110045, New Delhi, Delhi, 110045

I had met with an accident on 4-may-2019. I already bought icici lombard insurance. Below are details of icici lombard insurance:-
Policy no - 3001/mi/06413084/00/000
Policy issue date - 13-oct-2018

Car details are as follows:-
Dl9caq 6759
Car make - maruti breeza - 17-oct-2018

Claim already raised with icici lombard but have not heard anything back from them. Whenever i call customer care i get no reply, every time they say i will get callback in another 10 min. But executive never call me back. Sanjeev yadav is allocated with the request but not getting response from him as well. He is not responding at all.

Claim details are as follow:-
Claim no - mot08741978
Car sent to showroom - on 9-may-2019 at a-93, industrial area phase 2 mayapuri.
Claim survey done on - 10-may-2019

Please help to get the settlement done asap.
Regards,
Ashok sharma
[protected]@rediffmail.com
[protected]@gmail.com

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Aug 14, 2019

Complaint marked as Resolved

It is still not resolved. They are asking same report again and again while its already submitted. They are asking different formats of report. we presented what we received from hospital. Now there is no other format for MLC report available with hospital. Even its in different city and that too very far, we cannot go their again and again. ICICI Lombard making false execuses for not settling the request.

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

ICICI Lombard Customer Care's response Dear Ajay,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

May 28, 2019

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08741978.

We sincerely apologize for any inconvenience caused to you.

We have tried contacting you on your mobile number 99******74. However, were unable to establish any contact. We request you to share your alternate contact number and convenient timing between Monday to Friday from 9:30 am to 6:30 pm in order to assist you further.

If you wish to call us back please contact on[protected] between Monday to Friday from 9:30 am to 6:30 pm or reply to this email without changing the subject line.

In the interim, we presume that you want to know the updated status on the claim as not received any update so allow us to work on your case and we shall respond to you in 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

May 31, 2019

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08741978.

We sincerely apologize for any inconvenience caused to you.

As per our telephonic conversation held yesterday on your mobile number 99******74 dated May 30, 2019, we understand that our claim officer Mr. Sanjeev Yadav ([protected]) had spoken with you sharing the updated status for your claim which is major loss and as advised by them case request you to provide us requirement in order to process further on claim.

Post receipt of the requirement documents they shall assist you further.

Further, for any queries related to your claim, you can please get in touch with our claims official or feel free to contact us.

We assure you best of our services.

Verified Support

Jun 17, 2019

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT08741978.

We sincerely apologize for any inconvenience caused to you.

We have tried contacting you on your mobile number 99******74 dated June 17, 2019. However, were unable to establish any contact. We wish to inform you that post receipt of your requirement our claim officer Mr. Sanjeev Yadav ([protected]) had spoken with you sharing the updated status for your claim which is a major loss and currently under process for salvage auction and shall take time for claim processing which will be processed as per policy terms and conditions. Hence we are closing the concern at our end for now.

Further, for any queries related to your claim, you can please get in touch with our claims official or feel free to contact us.

We assure you best of our services.

Aug 14, 2019

Updated by ajaysh81 It is getting delayed due to your executives. They are making execute for MLC report again and again. I had already submitted that but they are saying its not correct, it should be in different format. When we ask for format then they simply say we dont have and cannot share any sample.
How ridiculous that to they are asking document that is not relevant in my case. I am already fettle with lots of problem. Daily traveling issue, my business loss, day to day work loss and their your executive harassing me to bring this or that documents.
Is this your honesty to customer, is this your loyalty to society, is this face you are going to show to almighty.
Shame on your policies and business working.