[Resolved]  Icici Lombard — Complain Id-[protected] Still Not Resolved

I renewed my motorbike policy that is already running with ICICI Lombard on 22 July 2021. After I made the transaction they assured me that it will be renewed shortly but the policy wasn't renewed even after waiting for 2 more days. After two days they told me that the last 2 digits of my bike's chassis number has been erased so it is not eligible to be insured.

A girl named Kiran told me that your whole amount will be returned within 72 hours but I haven't received the money after the said hours. After that, I keep on calling them but there was no satisfactory response from their side.

Out of frustration, I called their customer support on 18002666 and told them the situation. One Mr. Praveen Semwal took my complaint with complain Id-[protected] and assured me that the amount of Rs. 1338 will get refunded by the 4th of Aug 2021.

The due date of refund has already been passed and still, I haven't received my refund. It is really frustrating that a reputated company like ICICI Lombard is behaving like this with their customers.

I Request Management and high authorities to look into this matter and settle it immediately.

Mahavir
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Sep 21, 2021
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2021
ICICI Lombard Customer Care's response
Dear Tehrijack,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Verified Support
Aug 19, 2021
ICICI Lombard Customer Care's response
Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We are writing back in reference to the mail written by you.

As per our telephonic conversation held today, we wish to inform you that the refund amount of RS 1338 has been processed on 17 Aug 2021 with the voucher id:rfnd_HmBdL5kcEZJXj0 and the same will be refunded within 7 working days.

We look forward to serve you.
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