Icici Lombard — complaint against icici & proclaim insurance company on accident coverage for lpg gas explosion at my home

Address:	Anantapur, Andhra Pradesh, 515201
Website:	icici

Hi team,
There was an accident happened on last week of march 2017 at my residence (Home) due to lpg gas explosion, as a customer i have provided all required documents to the oil agency and respective company for the survey and coverage. But there was no person came to site and examined the site for a claim report. I have been following since then, unfortunately have not got any response from above mentioned companies. Kindly help me in getting the coverage done. They mentioned the claim report is done based on the documents with out verifying the site. Please contact if required any proofs regarding the conversation i had with the respective leads.
Date of incident: 27/03/2017
Loss: complete home building damage with all equipments and items present in the home.
Requested for loss coverage
Complaint raised under: k venkatesh murthy
Claim number: gen[protected]
Please let us know if required any further details. Though there were no site survey there are denying to provide require claims. Also attached few sample photos for reference. Unable to attach the conversation mails.