[Resolved]  Icici Lombard — complaint regarding 2w motor policy at icici lombard.

Dear team,

I have bought 2 w motor policy online from icici lombard on september 2019 and till now this policy has not been updated in icici lombard online portal.
As i got to know this from authorised service center and icici lombard insurance service manager associated with 2w claim insurance.
This is a very big issue it could lead to my 2 w challan and also i'm not able to claim my cover insurance policy due to non-avalibity in icici lombard portal.

I have already complained iciclombard this isse on 19 dec 2019 and my 2w is still not being addressed and now work has been done as claim file not approve form icici lombard itself.

Regards
Ashok bisht
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Jan 28, 2020
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2019
ICICI Lombard Customer Care's response
Dear Ashok,

Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

Regards,
ICICI Lombard General Insurance
Dec 22, 2019
Updated by AshokBisht
Cert No.
3005/45740390/51114/000
Dec 22, 2019
Updated by AshokBisht
Contact no. [protected]
Verified Support
Dec 22, 2019
ICICI Lombard Customer Care's response
Dear Ashok,

Thank you for sharing your details. We will check this from our end and get back to you with an update.
Verified Support
Dec 23, 2019
ICICI Lombard Customer Care's response
Dear Mr. Bisht,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We are unable to find any policy with the given details, hence we request you to share your contact details, along with your policy application details if any in reply so that we can have a discussion on the same. If you wish to call us back please contact on[protected] between 10 am to 6 30 pm Monday to Friday.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Dec 23, 2019
Updated by AshokBisht
Hi,
Please find the attached file of policy Details.
Dec 23, 2019
Updated by AshokBisht
Attachment

Verified Support
Dec 28, 2019
ICICI Lombard Customer Care's response
Dear Mr. Bisht,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We were unable to find any policy with the given details, hence we had requested you to share your contact details on December 23, 2019 and today dated December 27, 2019, along with your policy application details if any in reply so that we can have a discussion on the same. If you wish to call us back please contact on[protected] between 10 am to 6 30 pm Monday to Friday.

Further, if there is no reply received after dated December 28, 2019, that we shall presume you do not wish to pursue your case further and close our post.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
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