[Resolved] Icici Lombard — delay in sending car insurance policy even after 20 days.

shyamsunder m

from Eluru, Andhra Pradesh

Address:	Nagpur, Maharashtra, 441104
Website:	GMAIL

I have renewed my car policy by paying online payment of rs. 7250/- through icici online. The policy number is 3001/[protected]/01/b00.

I have consulted the customer care n number of times since 18.08.2018 onward but till date i have received my policy.

It is very ashamed on part of icici lumbardo for not issuing the policy even after 20 days and how such a big insurance company will keep the customer to keep the vehicle parked for a long period in lieu of vehicle insurance to run on the roads.

Very very verse administration and very poor customer service. Such an irresponsible customer care.

Please send the policy without any further delay.

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Oct 6, 2018

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

ICICI Lombard Customer Care's response Dear Shyamsunder,

We have noted your concern. We will check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance.

Verified Support

Sep 05, 2018

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We attempted contacting you today on your contact number [protected] via[protected] but were unable to establish contact with you, we are in receipt of your concerns we shall respond to you maximum by September 10, 2018

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

Further, we request you to share your convenient date and time in order to discuss your case.

We assure you best of our services.

Regards,
ICICI Lombard General Insurance.

Sep 06, 2018

Updated by shyamsunder m It very much regret to inform that the I am unable to run my car on the roads because of not having car policy from 10.08.2018. I made the payment on 17.08.2018 but till date either the cover note or the policy ha been available to me.

I request by tomorrow i need the policy as i have to go far away places by using my car. Otherwise, return my paid amount by today itself so that I can approach other insurance company. If not done by today, i will approach Consumer forum for settlement.

Sep 07, 2018

Updated by shyamsunder m This is with reference to my continuous followups and discussions with customer care but till now I have not received my policy. Send today immediately.