[Resolved]  Icici Lombard — highly irresponsible in with my docs

Address:Mysore, Karnataka, 570017

Dear sir,

Policy no. 3001/[protected]/00/000
Ph: [protected], [protected]

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.

Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?

Why you didn't tell all rules and regulations before taking policy?
Executive called me many times to renew insurance why same response not there after paid money?

I will not come again for inspection because its already done and provided all documents including cheque, aadhar, pan, dl, rc, insurance and claim form.

Are you giving any loan or any assets to take these many documents?

Anyway i have submitted all of them.

How many times you're asking details?
Irresponsible, icici lombard people sent my all the documents (Which i submitted for claim including cheque) to my home address through professional courier on 14th july, till now i have not received documents, i called vijayanagar professional courier many times every time they were creating new stories finally now they are saying documents are missed somewhere.

Claim not done from and you sent documents through unprofessional courier and i have not received.

In all the way you cheted me.

Regards
Manjunatha u
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Sep 10, 2019
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2019
ICICI Lombard Customer Care's response
Dear Manjunath,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance
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