[Resolved] Icici Lombard — home insurance claim rejection by surveyor
Haldwani, Nainital District, Uttarakhand, India
Drdr.manral on Jan 14, 2019
We filed 2 claims covered under home insurance (Claim id: msc[protected] & msc[protected] and sent the pictures and requisite documents to icici lombard as needed. The site survey took place about 3 weeks later. My father provided relevant evidence to surveyor and he seemed ok with the claim. Days later we started receiving communication directly from the surveyor denying the claim for separate reasons. I didnot trusted the intentions of the surveyor and filed a complaint with icici lombard number: [protected] and sent the communications to firstname.lastname@example.org.
If the genuine claims will be rejected by the surveyor himself what is the point of having the insurance. Seek help from iccf to get my rightful claim approved.
Complaint marked as Resolved Feb 14, 2019
[Jan 14, 2019] ICICI Lombard customer support has been notified about the posted complaint.
Verified SupportICICI Lombard Customer Care's response, Jan 14, 2019
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
ICICI Lombard General Insurance
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