[Resolved]  Icici Lombard — horrendous customer service

Address:A2/225 Paschim Vihar Delhi., New Delhi, Delhi, 110063

I have icici zero debt car insurance policy with number 3001/[protected]/00/000.
Recently i met with a car accident and my car was hit from both the sides. I went for the claim but the inspector mr. Navdeep singh ([protected]) approved just for one side saying that it might have been some other accident. I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his judgement.
(Claim no. Mot[protected]
I called him multiple times but everything went in vain. Just beacause he was wrong, i was made to pay for the other repair work.
As your customer, how can we stop this kind of harassment from your insurance inspector?
One thing is sure that i would not be renewing my policy again with icici.
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Jun 30, 2019
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
May 23, 2019
ICICI Lombard Customer Care's response
Dear Shrey,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance.
Verified Support
May 24, 2019
ICICI Lombard Customer Care's response
Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

As per our telephonic conversation held today, we would like to inform you that we are in receipt of your concern regarding partial claim MOT08731495 settlement and we shall respond to you maximum by May 30, 2019.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Verified Support
May 29, 2019
ICICI Lombard Customer Care's response
Dear Sir,

We write this with reference to your below concern,

As per our conference call held today between you and our claims official Mr. Navdeep Singh we would like to inform you that we have reviewed your claim with our senior claims official and regret to inform you that we are unable to process the claim for rear right side of RH quarter panel and tail lamp as cause of does not co-relate with the accident description given by you.

Further, as you have already repaired your vehicle from other workshop and also you do not have any supporting bills we will unable to review your claim further.

Hence, we regret our inability to process your claim further.

Please feel free to write back to us on [protected]@icicilombard.com for any more queries.

We look forward to serve you.
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