[Resolved] Icici Lombard — I am complaining about the extra charge taken of policy premium

[email protected]

Address:

Shree automobiles delhi road rewari, Rewari, Haryana, Mi

I have taken a motor two vehicler policy from icici lamboard and it will expire in dec 2018 and i am going to taken new policy in march 2019 they are charge me extra rupees for policy and say that your policy will exipre and the extra premium is not mention in policy receipt. Agent code 9665972, agent mobile no [protected], agency name akhil taneja. My contact no is [protected].

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Mar 23, 2019

Complaint marked as Resolved

I got my refund after receiving call from agent and company. And thnku to consumer complaints.in and icici lamboard sagar and agent akhil for cooperating.

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

ICICI Lombard Customer Care's response Dear Aman,

We have noted your concern. We will check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance

Verified Support

Mar 16, 2019

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your concerns raised.

We have tried contacting you on your mobile number [protected]. However, were unable to establish any contact. If you wish to call us back please contact on[protected] or reply us without changing the subject line. Also we request you to share us with your convenient date and time to enable us to assist you.

Further we request you to share us with your policy number, vehicle registration number as we are unable to trace the policy details basis the policy screen shot provided by you.

We assure you best of our services.

Mar 20, 2019

Updated by [email protected] My references no.[protected]

Verified Support

Mar 22, 2019

ICICI Lombard Customer Care's response Dear Mr. Kumar,

We write this with reference to your concerns raised.

At the outset, we regret the inconvenience caused to you.

As per our telephonic conversation, we would like to inform you that extra amount of Rs.149/- is being charged towards the inspection of the vehicle due to a break-in in the policy and you shall receive the refund of the same from the Dealer itself.

We request you to coordinate with our Relationship Manager Mr. Akhil Sharma – [protected] once you visit the Dealer and he shall assist you with the refund.

Further, we value your feedback, which will enable us to make our processes more robust and enhance customer satisfaction.

We trust we have been able to respond to your concerns to your satisfaction.

We assure you best of our services.

Mar 23, 2019

Updated by [email protected] Thnku for cooperate i got my refund.