Icici Lombard — I am complaining against no claim

Address:	New Delhi, Delhi, 110042
Website:	ICICI Lombard

My bike is damaged by my father's friend and i don't know his actual name. I am complaining to company for claim and i dont know his name i say his pet name nikku to company and when i submitted all documents i saw his name is not nikku his name is Abhilash and company not passed my claim he says to me that i submitt the nikku's licence then he passed my claim actually nikku is not his real name only pet name. Company is not help to solve this problem he only wants nikku's licence