[Resolved]  Icici Lombard — i have requested to close insurance policy against my pre closure personal loan. ticket no - icicilom:[protected].

Address:

438, 2nd floor, Sector 38, Behind Medanta Hospital, Gurgaon, Haryana, 122003

Dear sir/ madum

I had a personal loan from icici bank, which is already closed from my side. Now from last more than one month i am requesting to lombord team to close all insurance policy against this loan and return my amount, which is committed by lombard team itself. The reference no icicilom:[protected].

The custumer care mail conversation subject line is "icicilom:[protected] regarding withdraw the insurance amount against preclouser of personal loan lpgur[protected]"

Complain description - major concern is the customer care team is playing an unprofessional role, in end of the april 19 month i had request them to close my insurance policy and return my remaining amount of this insurance. They had request me to provide noc certificate against this loan, while it noc was pending from loan department side. So just i had send them the f&f statement with duly stamp of icici bank branch whether i had done the foreclose of my loan. But these guys was not accepting the f&f statement while both team is belongs to icici only. Both are belongs to same parent company. At the time of provide the loan both had same team, but now when as a customer i have required the mutual understanding of both team they they dont want to support me.

Anyway after multiple follow up loan team had provide me the noc certificate in previous week and i have send it on mail to the lombard team, but lombord customer care team is giving me excuse they are not able to receive my attachment, and writing in mail attachment is missing.

I have send it to them three time, but any time these guys answering me they are unable to receive my attachment, while surprise thing is rest other documents they are able to receive. While i had request them to call back to me but they are not giving me any call to conclude it. As well i had escalate this case to his service head, but still no any revert from head also.

It is really a very challenging concern and it's become a complain of harassment to customer against the icici lombard. I am attaching here the snapshots of mail which is replying by lombard team, as well attaching here snapshot whether is will prove that i have send them the required document multiple time. But lombard team is not taking any necessary action and harrased me.

Please look into it and help to take a needful actio against icici lombord and provide my pending amount which should be approx 13k as per commited my them in previous conversation.

Thanks
Anshuman srivastava