Icici Lombard — icici overseas travel policy

Address:	110029
Website:	www.icicilombard.com

With reference to to my policy number 4129/[protected]/00/000, i have applied fro travel claim due to cancellation of my flights due to volcanic eruption in bali. I bought this insurance way before the news of volcanic eruption. I have taken the confirmation from there team that they will cover the volcanic eruption. Now after submitting all the papers they are saying that claim cannot be processed because they do not cover volcanic eruption they only cover earthquake, storm, terrorist activity, cyclone, flood etc, they are just playing with words. Worst csutomer service ever. They knew from the first day that we are applying for claim arising due to volcanic eruption however they took good 30 days to mail back that they cannot process the same because they do not cover this. They are just looting the customers with wrong commitments. I already have 6 policies from icici lombard, i am going to cancell all, you never know when they can ditch you again. Will never recommed anyone. Worst service..