[Resolved]  Icici Lombard — Insurance.promised to claim but later not settlement

Wrost service ICICI Lombard my
two wheeler accident 24 jan.policy no 3005/[protected]/B0/[protected]. i was complain ICICI Lombard customer care he told sir don't worry yesterday my mechanic come your side and serwe your vehicle. He promised me to provide services 25 jan and send me text msg ( Inspection Completed: We have completed the survey of vehicle no. MH-03-CY-6383 for motor policy claims no. MOT11842614. Repair approval has been provided to network garage, please connect with garage for more details. T&C Apply. Team ICICI Lombard.) His side Salman call me 25 jan 4 to 6 between talling me sir your vehicle service hase been approvel.i will call you one week i order your vehicle parts.but i wait more than 10 days .salman ICICI Lombard did respond me.i was call salman after 11 days he told sir wait your vehicle part hase been delivered 2 days. But next 3 days I did received any response and after 4 days received gmail.your settlement is cannot settlement why this cannot settlement 15 days you talling me.my vehicle sem 15 days stand those place. i was call 10 feb icici Lombard customer help support he talling sir wait.i reopen your request.she is text me complain no [protected] i will talling one week. I was wait more than one week didn't respond. After 18 feb i call salman talling me you don't call me .manzor tambe sir did not received calls .salman talling me You can go consumer court . My experience is wrost i did complain consumer court . Wait for icici Lombard ho team respond
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Mar 28, 2022
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
ICICI Lombard Customer Care's response
Dear Sameer,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance
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