[Resolved] Icici Lombard — irresponsible managers and staff

1 Review
 amer viqar on Mar 6, 2018
Dear Sir / Madam

Am writing this email in deep distress as i have got a patient admitted on thursday evening
and since then there was no action taken by ICICI

The below are the details of the Claimant
Name : Mazhar Hasan
Policy Number : 4128I/HP/[protected]/01/000

On thursday when Mr Mazhar Hasan was admitted to the hospital prior to it he had black out and seizures which was due to his poor health condition
when he was brought to the hospital without proper diagnose, i believe the hospital mentioned its a case of epilepsy which was not true

Later he was diagnosed with multiple ailments which includes Acute pancreatitis, Stones in the gallbladder and has to undergo a surgery, i have contacted ICICI on several occasion and reminded the help desk team that
am making a phone call directly from UK and every time i made a phone call Either i was given a poor response or the guys dosent even know what going on with the case

i have requested to speak to someone senior who knows the subject but i got refused . They only know 2 lines “ sorry sir “ and “ hold the line for 2 minutes”

i assumed that icici is a big company and because of which i have taken the health insurance policy for my parents 7 years back and since then i have continuing the policy
but if i was known that this is the service which am going to recive then honestly speaking i would have rather not taken the policy from ICICI

its been 4 days and no action has been taken, tomorrow is the surgery and upto now they have not taken any action.

i would like to know the name of the responsible person or a manager incharge who deals with peoples claims and also i would a member of higher authority to contact me on my details below
as instead of easing the stress at the time of difficulty you guys are given us more stress . every time i tried to call the customer service line there was no help provided what so ever
All were bunch of fools sitting at your call centre who dosent know about anything . i have requested several time to put me to a senior authority
they openly lie saying that theres no manager available to take my call .

i would like my email to be acknowledged at your earliest and i need the details of the responsible person who i can contact until this claim has been sorted as am not going to call from UK
to speak bunch of fools who dosent know anything

i hope to hear from you soon
Complaint marked as Resolved Apr 10, 2018

Complaint Status

[Mar 06, 2018] ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
ICICI Lombard Customer Care's response, Mar 07, 2018
Dear Amer,

We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

ICICI Lombard General Insurance
Verified Support
ICICI Lombard Customer Care's response, Mar 08, 2018
Dear Sir,

We write this with reference to your below concern regarding claim.

As per our telephonic conversation held today we understand that your said concern has been resolved.

We appreciate your patience and look forward to serve you.

ICICI Lombard General Insurance
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    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    Icici Lombard - irresponsible managers and staff