Icici Lombard — issues with claims

Address:Mysore, Karnataka, 570017

Hello sir/madam,

This is manjunatha u, this complaint regarding claims from icici lombard.

I have taken car insurance from icici. I paid extra money to get platinum insured member, with this platinum offer i suppose to get devise and remote key to my car as part of platinum insurance. Unfortunately i didn't get any offers, before paying insurance amount executive promised me that i'm going to get those offers, after completing payment they stopped responding i called many times and went car showroom but nothing happened.

I have recorded voice call when executive was promising me about offers.

Insurance details given below.

Insured name : manjunatha u
Policy number: 3001/[protected]/00/000
Vehicle number: ka 09 ma 3775
Phone number: [protected]

Please do needful,

Thanks & regards,
Manjunatha u
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ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
ICICI Lombard Customer Care's response
Dear Sir,

We write this with reference to your concerns raised regarding your claim reference number MOT08883780.

As per our telephonic conversation, we understand that you need a replacement of your broken vehicle key under your claim reference number MOT08883780. We wish to inform you that we shall be working on your concerns raised with our claims department and shall revert you within 4 working days.

Your cooperation and patience in the interim would be highly appreciated

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Jul 10, 2019
Updated by manjunath praghna
Dear Sir,

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to Lombard office mysore and submitted all the documents. till now i didn't get any call or information, I only called them again and asked status.
now they are saying want to inspect car again.
How many times you're doing inspection. Do you I think i don't have any work to go here and there?
Why you didn't tell all rules and regulations before taking policy?
Executive called me many times to renew insurance why same response not there after paid money?

I will not come again for Inspection because its already done and provided all documents including cheque, Aadhar, Pan, DL, RC, Insurance and claim form.

Are you giving any loan or any assets to take these many documents?

Anyway I have submitted all of them.

Do needful...

Thanks
Manjunatha U
[protected]
[protected]
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