[Resolved]  Icici Lombard — Long pending complain/ poor service/ misleading/harassment in changing name of deceased proposer's name

Dear team
PROPOSER NAME :T N VENKATESWARAN ( DECEASED )
INSURED NAME : PADMINI VENKATESWARAN
POLICY NO. : 4128i/iHA/9602362/06/000
POLICY DATE : 18/12/2021

I Padmini Venkateswaran health policy holder of ICICI LOMBARD, want to complain to you regarding the mental torcher faced by me for changing the proposer name which is still not done.
To brief you about this : Proposer of the above mentioned policy late T N Venkateswaran expired on 5th August 2021. Since then I have being following up with you till date, innumerable times regarding change of proposer in my policy by phone calls through mobile no. registered and emails. During the process it was told :
1. Mail the death certificate of the deceased. This was immediately done. But no change was done.
2. My policy was due on 9th December 2021. Calls/ SMS/ emails for renewal of policy came many times. I was told proposer name will be changed during the process of renewal only.
3. Believing them I renewed my policy on 18/12/2021, that too for 2 yrs i.e till 17/12/2023 . 4. THIS WAS A FAKE PROMISE. .
5. New policy came in the same old proposer name only.
6. Every time the greivance was raised regarding the proposer change, only greivance number was mailed and after couple of days automatically message comes problem is solved., now it is told that proposer change will be done during the next renewal only. What kind of service it is? In this kind of situation is like adding salt to the wound to such a loyal customer who blindly beleived in such a health insurance supossed to be esteemed frok outside. How long should a me i e insurer wait for getting the changes done? It's the mental torcher to me and my family with no fault of ours.
Kindly look into this matter and solve my problem as early as possible.
Regards
PADMINI VENKATESWARAN