[Resolved]  Icici Lombard — motor insurance policy refund

Reference id: [protected]

This is in reference to the above id generated from icici lombard.

What is this about?
1. I was trying to renew my existing 2 wheeler policy with icici lombard on 8 july, 2018.
2. The money was deducted from my account but the payment failure was shown from your end on the confirmation screen.
3. I again booked and made the payment for the second time and this time it was successful.
4. Two days later, i got two policies for the same vehicle from your side.

Interaction with customer support:
1. I contacted customer support after this and they assured me one policy will be cancelled and the amount will be refunded back to my account.
2. After few days, i got a message stating they require more documents such as cancelled cheque.
3. I again called customer care and they said i must sent the physical documents to icici lombard, hydrerabad
4. I, then send the required documents required documents to the address given by your customer service.
5. It was delivered there on 26th july.

Today, i am getting a message that you have not received the documents so closing this issue.

It has been a very unpleasant and harassing experience for me till now with icici lombard.

Please answer me the following questions:
1. It was your fault that you generated multiple policies for the same vehicle (Same registration number, engine number and chassis number).
2. I am being harassed for your mistake.
3. The courier has been accepted at hyderbad branch and you are sending message that you have not received the documents so closing this issue.