[Resolved] Icici Lombard — Motor Insurence

SUBBANAIDU MADDIPATI

Jan 3, 2022

Address:	Thirupathi
Website:	www.icicilombard.com

I have taken insurance from ICICI 3001/[protected]/00/000,
I met with an accident on Thirupati road at a recent farmers rally. There was huge traffic and in the line of 5 vehicles collision and some damages to all vehicles.

My vehicle AP26BY8917 was in the middle. and had a damaged front bumper and right headlight and tail lamp with some trunk bend. as I can see from outside.

Here I have a claim MOT11699052, the survey happens and they are deny claim due to the small damages already example, clibs broken or small paintings rubbed . (which is common for a used car, i am not insured for a new car ),

This is very sad that ICICI is doing the fraud on insurances like this, even though it's very costly Ihave chosen ICICI. I also have a very good relationship with ICICI bank and all investments.

The car has been in the garage for more than a week and no response from ICICI and they declined after that.

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Feb 10, 2022

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2022

ICICI Lombard Customer Care's response Dear SUBBANAIDU,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance

Verified Support

Jan 07, 2022

ICICI Lombard Customer Care's response Dear Mr. MADDIPATI,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

At the outset, we sincerely apologize for the inconvenience caused to you.

We write this with reference to your concern regarding motor claim number MOT11699052

We are in receipt of your concern regarding policy claim status and we shall respond to you within 04 working days.

We look forward to serve you.