[Resolved] Icici Lombard — multiple accidental policies issued to same person.

elizabeth mendonca

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226016
Website:	ICICI LOMBARD

I am a credit card holder of ICICI . As I have a long association with ICICI card I decided to take accidental policy and Health insurance policy of ICICI LOMBARD.But I regret I have been cheated by the staff of ICICI LOMBARD Mumbai Office they now and then give a call and pressure to buy products. As I owe a good clientage with credit card division so I believed them and have issued my (5) five accidental policies. The agent code (ID)(AQ):2470377, contacts no. [protected]. All five policies are sold by the same agent, who is the person not known to me. I request my money with deduction should be reverted as it is forced cheating.

Kindly find details in photos

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Jan 24, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

ICICI Lombard Customer Care's response Dear Elizabeth,

Apologies for the unpleasant experience and the inconvenience caused. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance

Verified Support

Nov 28, 2018

ICICI Lombard Customer Care's response Dear Ma’am,

We write this with reference to your below concern,

As per our telephonic conversation held today, we would like to inform you that we are working on your concern and we shall revert you within maximum 5 working days.

We request your co-operation in the interim and look forward to serve you.

Verified Support

Dec 05, 2018

ICICI Lombard Customer Care's response Dear Ma’am,

We write this with reference to your below concern.

We tried to reach you on your registered contact number, however, was unable to establish contact with you.

Further, we request you to share your convenient timing between Monday to Friday from 9:30 am to 6:30 pm in order to assist you further.

We look forward to serve you.

Verified Support

Dec 12, 2018

ICICI Lombard Customer Care's response Dear Ma’am,

We write this with reference to your below concern,

We tried to reach you on your registered contact number however was unable to establish contact with you.

Further, we understand that our executive has contacted you and your issue has been resolved to your satisfaction.

Please feel free to write back to us if your issue still persists along with your convenient timing between Monday to Friday from 9:30 am to 6:30 pm in order to assist you further.

We look forward to serve you.

Verified Support

Dec 13, 2018