[Resolved] Icici Lombard — My car insurance - change of name | |||
How many months to you require to change my name in my car insurance? - i raised the request in the month november last yr i, e 2016 - the are continues emails on that to you guys. - my car met with accident in the month of dec 2016. - called the customer care on the same day spoke to 4 of your executive on call. Brilliantly all 4 gave me different answers for the same question. - i could not use my insurance for my car accident since, you guys have not changed my name still. - i raised a request again last week i. E 9th may, i am diligently getting one constant auto response for my emails request. But sadly no one as called me or even responded to my email. Why icici needs you when you guys depend on only auto reply. Firstly i had to pay you the yearly subscription, secondly being paid also i have to use my money for the claim and you guys are still not changed my name. You guys are fantastically stupid. Surprises me that there is no manager even to respond to my emails. Is icici paying your salaries are you guys are doing charity, the way you guys deal for me it looks like charity.. Policy no. 3001/[protected]/01/b00 Req no : icicilom:[protected] Was this information helpful? | |||
Jul 1, 2017 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support May 23, 2017 ICICI Lombard Customer Care's response Dear Joseph, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support May 30, 2017 ICICI Lombard Customer Care's response Dear Joseph, We write this with reference to your below post. We have reviewed this case and wish to inform you that we found that you had contacted us on 25th November 2016 and informed that you wish to change the insured name as the owner of the vehicle is changed. Next day our team replied your email informing the required documents for transfer of ownership. We received your email on 27th December 2016 with transferred RC and other details. On 28th December 2016 we took request for transfer of ownership and also replied to your email with TAT to process your request. As the RC was transferred to your name on 7th December 2016 and you provided us the same after 14 days the inspection was required for endorsement. Our team tried reaching you till 2nd January 2017. However there was no response from your end. So we sent you an email on 2nd January 2017 confirming your feasible time for inspection of vehicle. We received your reply on 7th March 2017 stating that your vehicle met with an accident and you wish to have survey of vehicle from the workshop. As inspection was pending and no response from your end, endorsement for transfer of ownership was not processed. Hence claim is not payable due to non insurable interest at the time of accident. Assuring you the best of our services and look forward to serve you. | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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Every month an amount of Rs 6648 is deducted through ECS for the same.
Request to please check on this and revert.