[Resolved] Icici Lombard — Non processing of claim

Ramyafionna

from Chennai, Tamil Nadu

Address:

607803

Already sent mail several times to ICICI Lombard customer care ...claim no mot05869255..Taken Car from ABT cuddalore...Insured under ICICI Lombard...Car accident occured on 20 the jan2016..Inspite of submitting documents, claim has been closed...

.No proper response...Customer care has blocked mails..Insurance agent named Mr.gowthaman has closed the claim without prior intimation..

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Apr 6, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

ICICI Lombard Customer Care's response Dear Ramyafionna,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Mar 06, 2017

ICICI Lombard Customer Care's response Dear Madam,

We tried to contact you but as you were busy unable to discuss with you, we have re-investigated your claim but we regret to inform you that we are unable to proceed with your claim.

We haven’t received the documents even after sending the reminders so we are unable to proceed further.

We regret for the inconvenience caused to you. However, we will be glad to serve you in future.