Icici Lombard — Non releasing / delay claim amount

Respected Sir,
ICICI Lombard Insurance Company not releasing claim amount and they have raised a unreasonable reason which is out of their terms and conditions. I have medically tested Covid 19 positiv, the test was done by the Govt. of West Bengal Hospital. On my OPD patient card (Reg. No 13718 dated 13.05.2021) left side under clinical note It has clearly mentioned that " Covid 19 positive as per Rapid antigen test report ")

Not only me but also my wife was Covid 19 Positive tested by Govt. of West Bengal Hospital, Please find the attachment.

I have fulfilled their all terms and Conditions but till now my Claim status is pending and I did not get the entire sum insured as a lump sum amount as per insurance policy certificate .
Here I am repeating their terms and conditions of my coronavirus insurance of ICIC Lombard (Claim No. SCM[protected] and Policy No.COI2007250104055730000593) below:
1. Payout on first diagnosis of COVID-19 Cover: INR 25, 000 After a 14 day waiting period, if you are diagnosed positive for COVID-19 by a Govt. designated centre, you will be paid the entire sum insured as a lump sum amount.
2. Tested in Government designated laboratories The insured must have tested positive for COVID-19 by a Government designated laboratory in India using only those specific test(s) as defined by
Government authorities
ICICI Lombard are harassing a Covid 19 patient.
Therefore, I pray before you please look into the matter and help me to live.
I have submitted/uploaded all proper documents in their link.
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ICICI Lombard customer support has been notified about the posted complaint.
Jun 13, 2021
Updated by Shyamsundar Pal
Respected Sir,

On 12.06.2021 I visited Kotulpur Rural Hospital Govt. of West Bengal, PS - Kotulpur, Bankura, PIN - 722141, Bankura with my Covid 19 Positive test report patient card and I requested him/her to mention the Hospital name then The Medical Officer have given the seal on the patient OPD card.

Also, the above Covid 19 positive report with prescription I have uploaded in the link of ICICI Lombard Insurance Company.

Therefore, I pray before you that please look into the matter.
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Dear Sir,

We have noted your concern. We will check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance

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