Icici Lombard — not getting proper response from your surveyor. worst service seen by you

 
1 Review
Excell autovista Pvt LTD kalina Santa Cruz east, Mumbai, Mumbai City District, Maharashtra, India
 Parvez Ali Sayyed on May 17, 2019
My policy no 300/mi[protected]/00/000 of my car mh04hx 0944 i have claimed car for accidental repair claim no moto8748291. Your surveyor didn't picking up my call i have called him several times not response from him. Servoy also not done properly.
I have not face this type problem in any company insurance policy. Worst service i have ever seen from icici.
The worst surveyors you have with you. This highly intolerable.
Plzz look into my problem as early as possible.
Or else i will go to consumer court for further action

Complaint Status


[May 17, 2019] ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
ICICI Lombard Customer Care's response, May 17, 2019
Dear Parvez,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Verified Support
ICICI Lombard Customer Care's response, May 20, 2019
Dear Sir,

We write this with reference to your below-raised concern.

As per our telephonic conversation held today, we understand that your cashless claim approved is pending for claim no. MOT08748291.

We would like to inform you that we are working on your concerns with our senior claim team and we will revert you within maximum 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Verified Support
ICICI Lombard Customer Care's response, May 24, 2019
Dear Mr. Sayyed,

We write this with reference to your below-raised concern.

As per our telephonic conversation held today, we wanted to inform you that we have reviewed your claim file with our senior claim team and would like to clarify that front bumper damages are old and not concurrent with the accident. Hence same is not payable as per policy T&C.

Further, rear damages of dickey and bumper have been approved and settle as per policy terms.

In case of any further clarification, you can contact your claim manager Mr. Akshay Sankhe: [protected] or please feel free to write us back.

We look forward to serve you.
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    Customer satisfaction rating
    29%
    Complaints
    1000
    Pending
    122
    Resolved
    262
    phone
    1-800-209-8888
    1-800-2666
    location
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    Icici Lombard - not getting proper response from your surveyor. worst service seen by you