[Resolved] Icici Lombard — personal accident insurance

Smitha B

from Delhi, Delhi

Address:

KHR Coloney, Mysore Road, Bangalore, Karnataka, 560026

Dear team,

Here is the issue in details.

I bought a scooter last month (Honda activa) and the same is ordered through paytm. With scooter i ordered icici lombard "personal accident insurance" policy through paytm only.

Issue is, icici lombard is considered paytm login name which is not matching with any of my official documents. Instead providing application form before issuing my insurance copy, icici processed wrongly. I contacted them for changing name but they rudely rejected.

Being a reputed company, they failed a basic customer contact process before delivering insurance copy and supporting after sales.

Its 100rs policy/year but how many would have paid like this cheated by icici? Not a customer friendly in this type of problems.

Still i'm not getting any resolution from them. Please help.

My policy # is [protected].

Regards,
Smitha.

Was this information helpful?

No (0)

Yes (0)

May 26, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

ICICI Lombard Customer Care's response Dear Smitha,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Apr 23, 2019

ICICI Lombard Customer Care's response Dear Madam,

We write this with reference to your concerns raised.

We have tried contacting on your mobile number 82******24 from our landline number[protected] however unable to establish contact. If you wish to call us back please contact on[protected] or reply to us without changing the subject line. Also, we request you to share us your convenient date and time along with alternate contact number if any to assist you.

We would like to inform you that we are unable to trace the policy details in our records. Hence we request you to share us with your policy number, a screenshot of the policy copy and your requirement/endorsement to be done in the policy. On the receipt of the same, we shall be able to process your request further in 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Apr 30, 2019

Updated by Smitha B Dear ICICI team,

Please check my comment properly. The # 82******24 is not mobile number. Its a policy number (personal accident insurance) which is bought from Paytm.

attached A copy. In This you can find there is no policy holders name.

You Can refer Service Request No.[protected]. which i requested and given complete background details.

Please use my mail id: [protected]@gmail.com. (please no phone calls)

Regards,
Smitha.
[protected]@gmail.com