[Resolved]  Icici Lombard — policy no. 4128i/ih/[protected]/04/000 under reference no.[protected]

Address:Hyderabad, Telangana, 500024

Hi there,
I was initially informed that any given time i can change the name of the person insured in the medical policy. Based on their assurance i took it. Now at the time of paying the premium i was told to pay the premium then they will change the name in the policy.
As soon as the premium is paid, they had asked me to furnish the proposal form and id proofs which i did & now they say it can only be done before the expiry of the policy. That is wait for the next year. This is the reward i got trusting icici lombard. Instead i could have transferred my medical policy to hdfc and deleted the name of my ex-wife and added another name.
Never trust icici lombard and make any payments as they will have 101 reasons not to deliver their promises once the premium is paid.
I have all the email records and will try to make as much noise as possible on the online complaint platform.

Warm regards

Hussain
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Jun 5, 2019
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
May 02, 2019
ICICI Lombard Customer Care's response
Dear Hussain,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance.
Verified Support
May 04, 2019
ICICI Lombard Customer Care's response
Dear Mr. Hussain,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

As per our telephonic conversation held yesterday, we sincerely apologize for the inconvenience caused to you.

We would like to inform you that we have received your concern about the addition of a member in the policy.

further, we will check the same and get back to you at by within 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
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