[Resolved]  Icici Lombard — policy was issued by miss guides for health policy

Address:

400068

President / chairam. V. N. Devnani.
Icici lombard - service qualityst, 302, sai shakti chs. Ltd,
Icici lombard, dahisar (West),
Mumbai. 400 068.

Date :[protected].

Respected sir,

Sub :- refund of my hospital bill amount


I have already given complaints regarding the above subject but till date i have not received any reply.
I am requesting you to kindly give the details of my policy agent no. 24777 i wanted the name address and the icici bank mumbai mulund east branch and his contact number is [protected] not working kindly send me new number at the earleast so i can verify.
Once again i am reminding you that i am holding a health policy of icici lombard since 5 to 6 years, i was lot of complaint about the policy as last 2012 -13 when i have claimed about opd also your company have not provided the amount till date. But now in the month of march 2018 when i renewed the policy i have told them only you can issue the policy of instead of 5 lakhs to 03 or 04 lakhs whatever premium i will pay, but remaining clauses should be same as per last years policy. But they have miss guided me and they have issued the sub limit or clipping the policy which i may not now about the what is clipping or sub limit in that and they have issued that policy. Unfortunately my wife got sick and i have admitted in the hospital after the six days when discharged then your company have sanction only 25000/= only instead of 84134/=. It was very difficult for me to pay that balance amount. Even this hospital has admitted in the terms of cashless. So i request you to kindly see that and refund the balance amount at the earlieast.
But i want to say some think regarding the premium, it was that when actually i wanted to renew it that time your team has not contacted me but i have contacted them for renewing, when first time i have called that time miss tanya has spoken with me and i have told her regarding premium, she told me that this time miss priya got the your policy she will contact to you. But then also i have told her that i want only premium should be less not other. But she told that i will tell her.
When i have to renewed on 21/03/2018. That time she told me that amount near 38000/- but i told her to kindly do one thing instead of 5 lakhs you can give me policy of 3 or 4 lakhs. But what she told me that only 3 or 4 disease that it will not be cover, but she never explained me regarding this clubbing or sub limit. Actually i am not understanding your sub limit what is that? How i can now that?
I have been miss guided through miss. Priya and miss. Priyanka. Now also i have renewed but i have renewed though direct from your andheri east branch there they have guided me.
So i request you to kindly see in deep and solve my claim amount at the earleast. Once again i am telling you that your renewal team has miss guided and solve the matter at the earlieast. It has not been solved but you are harassing me as i am heart patient.

Thanking you,

(V. N. Devnani)