Icici Lombard — refund request: [protected]

Address:

411033

Hi,
I have purchased the icici lombard health policy online on 22-jul-2017. There was no responce for few days. Whenever i call they tell me i will get a medical call in next 48 hours and these 48 hours are considered from time whenever i call.
After 10-15 days i called them to know the status of my policy they are saying due to some technical issue we haven't received your payments.
Their executive are worst and don't call back once premium is paid.
The they suggested me to put cancel request, after putting the cancelaation request its been a month.
Still i am wating for my refund