[Resolved] Icici Lombard — regarding delayed denial of authorisation of patient beeree al no[protected]

JP hospital

from Mohali, Punjab

Address:

140603

Dear sir,

This is a regrading
Delayed denial of authorisation of patient beeree al no[protected]
.
Sir, kindly consider this case and revert urgently for the responsibility of the payment either from the insurance company or from patient from your end. As this is a matter of trust

. Kindly share some contact of person who is looking into this matter as no one is responding for same.

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Jan 20, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

ICICI Lombard Customer Care's response Dear Beeree,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Dec 10, 2018

ICICI Lombard Customer Care's response Dear Mr. Singh,

We write this with reference to below-raised concern.

As per our telephonic conversation held on 7 December 2018, we would like to inform you that we are working on your concerns and we will revert you within maximum 6 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Dec 17, 2018

ICICI Lombard Customer Care's response Dear Mr. Singh,

We write this with reference to below raised concern.

We have tried contacting you on your phone number [protected]. However, were unable to establish any contact. If you wish to call us back please contact on[protected] /[protected] or reply to this email without changing the subject line.

We would like to inform you that we have reviewed your claim and we regret to inform you that your claim stands rejected as PED was not disclosed to us while taking the policy.

As per the documents furnished k/c/o Bronchial asthma was prior to policy inception the same was not disclosed to us at the time of policy inception.

We anticipate your understanding in this matter and we look forward to serve you.