[Resolved]  Icici Lombard — Regarding refund of erroneous policy no SF907144

I have recently renewed a Motor policy from ICICI Lombard bearing policy no. SF907144

It comes with gross mistakes like wrong Car model, wrong cubic capacity, wrong TP premium [because of incorrect Cubic capacity], improper IDV [because of incorrect model], incorrect phone number.

I have been with Bharti AXA General Insurance since the purchase of my car. You have all the required details.

You have sought an alternate policy for the year[protected] to cancel/refund the erroneous policy no SF907144. I have already provided you with the alternate policy document numerous times now. But you would always ask for it again and again as if purposefully ignoring it.

Numerous request numbers have been generated by your support but you always repeatedly ask for the alternate policy, which has been provided to you already. I have also attached the communication details for a live chat session I had with your live chat agent RekhaG who generated request number 04962998 after checking the alternate policy.

Therein you find a link to the PDF you are requesting for.

I have also emailed the alternate policy document to you using email whenever asked but your system just refuses to take any attachments and I always get an email from [protected]@icicigroup.onmicrosoft.com stating that, "You have attached or mentioned non-compliant data as per information security policy. Please add #Business# or #Personal# in the mail subject for sending genuine emails."

So, you request for an attachment in PDF and then your system refuses it. It is truly harassing.

I have also shared link to the PDF for the alternate policy using Google Drive's public link sharing option in emails.

Further more the alternate policy is from ICICI Lombard only. I have shared the policy details with you in text because of your system's refusal to accept customer's attachments, that you only requested.

You are just refusing to accept / acknowledge the alternate policy for year[protected] that you requested, for reasons best known to you only.

Refund the full amount of 11599 INR for the erroneous policy SF907144 by ICICI Lombard immediately.