[Resolved]  Icici Lombard — Regarding rejection of claim

Address:Ahmedabad, Gujarat, 380058
Website:www.icicilombard.com

Dear sir we have already cleared that it is opd case and falls under clause no 85 of daycare in your list where you can approve claim. we also given doctor and hospital certifcate for the same. this means as per your saying we should complusory put patient even if it is not required for 24 hrs in hospital to get claim pass as per your rules even though you have given exemption daycare list.(as our case false under clause no 85 of your list as certfied by doctors of columbia asia) we are not happy with your reply and request you to reconsider same as it is geniune case or i will have to forward same to consumer complaint because we have submitted all papers and i dont think there should be any querry further. we are taking policy directly to avoid any manuplation in paper work by agent but it seems you still like to get done accordingly. we are not happy with decison and request you to reconsider same. pls find attach letter again and release claim amount. regards ritesh gandhi [protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Mr. Gandhi,

We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance
Dear Mr. Gandhi,

We write this with reference to your concerns regarding claim number :[protected]

We would like to inform you that we have reviewed your concerns with our senior officials and regret our inability to consider the claim.

We would like to inform you that the OPD treatment is not payable as there is no indemnity available for any period of less than 24 hrs spent by the insured in a hospital.

The treatment is not included in the Day Care Procedures list.

Please feel free to write back to us in case of any further clarifications.

We assure you the best of our services.

Regards,
ICICI Lombard General Insurance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Lombard
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1318
    Pending
    0
    Resolved
    941
    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    View all ICICI Lombard contact information