[Resolved]  Icici Lombard — Renewal of 5 year old health insurance policy

Address:	Mumbai City, Maharashtra, 400025
Website:	www.icicilombard.com/WebPages/Customers/NWCustomerLanding.aspx

I have been trying to contact ICICI Lombard since last 15 days. For some strange reason I do not see the option to renew my parents policy online.

I took a health policy for my parents 5 years back and have been paying my premium every year since then. So, this is an old policy and covers my parent's existing medical conditions as well.
My policy expires on 24th Nov 2015. I never received any renewal notification from them till date (19th Nov 2015). I am trying to contact Customer helpline since 15 days, all I get is a response "We will call you back with resolution" and I never get solution. Policy is expiring on 24th November and story still continues that they will get back to me and no one does.They just say it is an technical error and they are working on it. I requested them to at least give me assurance that my policy will not get expire or else I will lose all Existing Medical Condition benefits.
Since 15 days I have tried to get in touch with them through all possible means i.e. Phone, chats and twitter. Despite multiple promises by them that they will get back to me in 1 hour, 48 hours etc. No one has contacted me till now.

Policy Num - 4128i/iHPR/W[protected]/00/000