Icici Lombard — Renewal of Health Insurance Policy

Policy Number: 4128i/iH/[protected]/00/000

Online proposal number [protected]
Mode of payment Credit card
Date of debit 19/04/2021
Amount paid Rs 13, 939.00
Bank name ICICI Bank
Transaction id / reference number / 6-digit auth code[protected]
Transaction Serial no. [protected]

It has been a sheer disappointing experience this time with ICICI Lombard, even after paying the premium amount there has been no communication from your team.

9 months have passed but still I'm waiting for my new policy.

Your customer support team has been lying to me that refund has been made which I have never received.

The customer care lady (Ms. Sushimita) was supposed to revert with the issuance of new policy but after the premium was paid, she didn't bother to update me.

The person who had called initially for verifying my wife's pre-existing disease was requested to call again so that he can directly speak to my wife regarding his queries. Even he didn't call back after agreeing to call and I got a simple mail from your company stating that "Insufficient pre-existing disease details as documents not furnished related to past medical history".

This can be verified by you if you have the call the recordings available with you which is saved for so called quality & training purpose. All calls have been made on my no.

This is totally unprofessional on your company's part and I regret being a loyal customer for past 5 years.

Who will bear the medical expenses incase anything happens to me or my wife in this period??

For your reference, I'm also attaching the offers sent to me earlier.

Seriously, I had never expected this kind of casual response from a reputed company like ICICI.

You're requested to resolve this issue and provide me with new policy details for myself & my spouse at the earliest.

Regards
Priyank Sharma
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ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2022
ICICI Lombard Customer Care's response
Dear Priyank,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Jan 22, 2022
Updated by rock1wwf
It is really getting frustrating dealing with ICICI Lombard's customer care team.

I am really fed up of providing information from scratch in every new conversation. Will this ever end?

Every time there is a new person and we have been always furnishing details and all we get is a mail asking for more details.
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    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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