Icici Lombard — tremendous delay in pre-authorization approval

3 Reviews
 dixitashish2000@yahoo.com on Sep 29, 2017
I have sent the following mail to icici lombard customer care team. The most important thing is these bloody nonsense and fraud people have not published any concerned person's contact details on their website. If one is facing any issue, he/she has to go to website and file a complaint. That is the most pathetic problem of icici lombard!!

Dear sir/madam,


Please find the below mail for reference.

Kindly reply on the following complaints/queries at the earliest:

Does your team has got performance target to either delay or decline the claims?
- why the hell do they take so much time for extending "go-ahead"?
- at the time of enrollment - your team commit for moon (Approval within 4 hours) and in actual why do they take so long???
- is this a way to play with a patient's critical condition?
- who is held responsible if due to your nonsense queries - a patient meet with an adverse situation??
- are they paid to play "query - query" game with tpa/patient??

I have been enrolled with your i-care policy since last 2 years, and let me tell you that, first time i have approached and i got literally frustrated with the kind of services and response your team have extended!

Let me make it very formal - my condition is very crucial. I am unable to walk for even 5 mtrs continuously. My peripheral veins are blocked and if anything goes wrong - i will claim a huge amount to icici lombard for any permanent disability i meet by chance. I was suppose to get admitted by today only and tomorrow morning my operation was planned. But, due to your # and nonsense team - i have not obtained pre-authorization approval, so far. And now, i do not know when i will get it??

But, once i again i tell you - if anything goes wrong with my foots - icici lombard will have to pay for it. I will go to irda and complaint about it. Even i will go to media, as well. Please consider this as a formal intimation/warning from my end.

Looking forward to your quick and positive reciprocation at the earliest.

Complaint Status

[Oct 01, 2017] ICICI Lombard customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0


Already name transfered in my RC card so i want to change name in insurence weekly once i will be goin trip or ma native so anything happens means it will be a big issue
ICICI Lombard Motor Insurance — To check the status of claim no. Mot 5681025

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    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    Icici Lombard - tremendous delay in pre-authorization approval