[Resolved] Icici Lombard — two wheeler insurance claim | |||
I met with an accident in the month of April 2019 from my motorcycle (Royal Enfield Classic 350 Redditch Red) got some damages in fuel tank, seat and air filter box. I had given my bike to Royal Enfield service center Soniya Motors Thane. Service executive from ICICI lombard insurance Mr. Sameer Naikwad was very rude, He didn't listen my points and just said tank and seat will not cover (costly parts). I had visited workshop for more than 15 times, everytime he deny to come for joint inspection and used to say it will not cover on phone call and so many times he used to ignore my phone calls rather explaining why he is not covering those parts. This was a very bad experience. I have paid 12000 rs. I also insisted Sameer to write a mail of rejection reasons but he didn't provided yet. Was this information helpful? | |||
Jun 23, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. May 22, 2019 Updated by Nitin2909 Also attached the call history of Mr. Sameer (ICICI Lombard's executive).   Verified Support May 23, 2019 ICICI Lombard Customer Care's response Dear Nitin, Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact details for us to check this from our end. Regards, ICICI Lombard General Insurance | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
View all ICICI Lombard contact information
With reference to claim no MOT08546818 with request number [protected] to icici Lombard customer care an amount Rs. 7800 is not credited till date as it is long pending from ur end. Kindly do the needful.
Thanks and Regards
Madhuri P Mahandule
[protected]/[protected]
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.
Regards,
ICICI Lombard General Insurance
Thank you for contacting ICICI Lombard General Insurance Company Ltd.
We have tried contacting you on your phone number 95******38 and 75******91. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111 or reply to this email without changing the subject line.
Further, we request you to kindly share your convenient time so that we can have a discussion related to your concern.
Also, we understand that your claim amount of Rs. 7800/- is still not credited to your account. Hence we will check the same and get back to you by within 4 working days.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We assure you best of our services.
We write this with reference to your concern related to the claim amount not yet credited.
We have tried contacting you on your phone number 95******38 and 75******91. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111 or reply to this email without changing the subject line.
Further, we request you to kindly share your convenient time so that we can have a discussion related to your concern.
We look forward to serve you.
We write this with reference to your concern related to the claim amount not yet credited.
We have tried contacting you on your phone number 95******38 and 75******91. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111 or reply to this email without changing the subject line.
Further, we request you to kindly share your convenient time so that we can have a discussion related to your concern.
Also, we would like to inform you that we have received an update from our concern team that the amount is transferred to the insured account on May 21, 2019. Hence we request you to kindly share your bank account statement to our email id [email protected] mentioning your claim number, in case the amount is not reflecting on your bank statement.
We look forward to serve you.
We write this with reference to your concern related to the claim amount not yet credited.
We have tried contacting you on your phone number 95******38 and 75******91. However, were unable to establish any contact. If you wish to call us back please contact on 022-66877111 or reply to this email without changing the subject line.
Further, we request you to kindly share your convenient time so that we can have a discussion related to your concern.
Also, we would like to inform you that we have received an update from our concern team that the amount is transferred to the insured account on May 21, 2019. Hence we request you to kindly share your bank account statement to our email id [email protected] mentioning your claim number, in case the amount is not reflecting on your bank statement.
We look forward to serve you.