[Resolved]  Icici Lombard — unprofessional and dying to get the money without showing the quotation

Address:

online. through customer care, Pune, Maharashtra, 411028

Alok shukla and his floor manager initially agreed to send quotation in pdf and kept on asking for payment. I gave all my details and family details on agreeing that they will email me quotation in pdf format. They never did that. Later, the floor manager started saying they don't entertain purchase of motor policy online and showed that he is doing a favor to me, which i never asked.in a rude way he said better go to a dealer and get the policy.

What was my mistake?
My mistake was:
1. I requested to see the quotation first before making the payment.
2. I objected on repeatedly being asked for making the payment. I said i have given all my information and by eod i will make the payment. Before that let me see the quotation.

To conclude, alok shukla looked to be inexperienced as he kept on asking for payment without showing the quotation.
Floor manager was very rude and found to be disinterested in closing the deal. That was unprofessional. Please check the recording of the last call if it was recorded. There should be 3-4 recordings. Look for last recording.