[Resolved] Icici Lombard — vehicle claim issues on own judgments

vikastyagivk

from Noida, Uttar Pradesh

Address:

G 7 PH7 Sec 1 Dronanchal society Vasundhara near Amity public school, Ghaziabad, Uttar Pradesh, 201012

I had met with an accident on 12-June -2019. I already bought ICICC Lombard insurance. Below are details of ICICC Lombard insurance:-
Policy no - 3001/[protected]/00/000
Policy issue date - 03-JUlY-2018
Claim No –MOT[protected]on 13June19)

I went for the claim but Surveyor Mr. Bharta Kumar approved just for back side saying that it might have been some other accident, i am saying the parts are damaged by single accident he said your damaged are old and behaved very rudely it will not cover on phone call and so many times he used to ignore my phone calls rather..., I cant understand how can tolerate that people in service industry, poke me you go for Consumer Court . I tried and explained him everything in detail multiple times about how the accident took place but he just did not budge from his Judgments.
Being a reputed company Name, they failed a basic customer satisfaction.

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Jul 18, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

ICICI Lombard Customer Care's response Dear vikastyagivk,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance