[Resolved]  ICICI — Payment not received

Address:

HN 43, GALI NO. 4C, KRISHNA VIHAR MANSAROVER PARK, LAL KUAN

Dear sir/madam,
I am icici prulife insurance policy holder and policy name is
iprotect and the policy number is 40879061. I am running this policy from 10 June 2019 to till date. In december 2019 I received a call from ICICI, Kavya Mehra(RM) & Sumit(NPCI), Contact number is [protected], [protected]. She told me that my policy agent did apply the cheque regarding payment. So she did ask me, whether I agree or not.I told her, i never talk to an agent after getting the policy. After that, she told me that she will cancel the cancel the request of agent. she will transfer the agent code with my policy. She told me the process of agent code transfer as per IRDA rules and regulation. After that she demand the some document from me by whatsapp like as aadhar card, PAN card, photo. As per her instruction agent code money transfer time was 30 march 2020. But it was increasing time to time and till now i did't get any payment. I has been running 7 policy as per her/him instruction but till now payment is not received. Every time i get the new thing/pendency from her/him side during payment time. So please help to me cancel the all policy and receive the my payment. Till now 14 months has been passed instead of 90 days but i did't get my investment return. So please take the action.
Complain number : ICICI_1118921/IN